Hi to the Forum and all of the Great Sellers here like myself. I encountered What I thought was going to be a Great Customer who Contacted me to Hire me for some Quick WP Work. Man, was I wrong.!!!
The client asked me could I instal a Fresh install of WP and I replied YES, I can. HE informed me that HIS old website was still up and they wanted it to remain active until the NEW Design and website had been completed. Only thing…we DON’T want to Actually start the design work on the New website yet…But can we add and MIGRATE 70 Blogs from the Old website…while waiting on the New Work to begin?
Mind you, I had already sent them the Custom order for one on my WP Install Gigs…$25 Install Set Up Home Page and Get Blog Ready! Not An Issue…I’m Ready To Get this done. I explained it would take me just a bit to install, setup, and Create what they needed from me, and what WE had agreed too be done.
He’re’s where things get strange. I sent the custom order, They Accepted it, and I was WAITING on Access to their C-panel to install WP.
His next set of messages where very bizarre and I couldn’t really understand WHAT had Just Happened…The next message said…“Can you do it or not…if not…refund our money!!!”
I didn’t know how to respond to the message, because remember, we had just agreed to The install and price…in a Custom order that THEY Accepted!!! SMH…I replied…“Huh? I don’t understand what you mean. WHY are you requesting a refund after you JUST agreed to The Custom Order?”
His next message echoed the previous response…“Are you going to Do ALL OF THIS or not, if no give us our money!”
I’m really thinking to myself…“What Just Happened?” I’m NOT understanding WHY they want a refund. I say “THEY” because HE said “OUR and WE Are Hiring You.” : )
Back to the issue…
So for about 20+ minutes there was NO Reply from the client…So I began to Proceed with what I needed to START and Complete the gig…Clearly not understanding what the clients were going to do. I told the Client that I could Offer my Licensed Coming Soon Plugin…to Place on the New Website…So Customers wouldn’t see the work being done…as a Courtesy. Always offering MORE than the Gig is for…All for my Clients.
The next reply from the clients was…“Can you install this somewhere and Develope the New Website for us…while Parking the WP Install…lol…? (WOW!!) and then allow us access to MIGRATE 70+ Blog’s to the Site while it’s being developed?” and there was more…but…nevermind that. : ) (SO Much Confusion, SMH)
I kindly messaged back…and explained the Correct Process of what they Actually wanted and were trying to say to me, without knowing that they were NOT asking correctly for what they wanted…All the while…Barking and Ranting at me…and I was Just trying to accommodate them.
The next message from the client said, that they had spoken with their DEVELOPER/TECH GUY and that he had informed them to…Give him access to their database and allow him to FTP everything to get the design out of the way…I DIDN’T UNDERSTAND THE COMMENT EITHER lol…but No Worries. I’m always professional…and want my clients to be happy.
I replied with…“Please tell your Tech Guy that there is an EASIER way to accomplish this.”
My Next message from the clients…was "“THIS IS A COMPLETED MESS!!!”
“How do I get my money refunded?” I said, send me a Request for a Mutual Cancel…and I’ll accept it with no issues.
The client then began to abuse me with unkind words, and references to him being a customer service expert…and WHY he didn’t like using fiverr…“because You can’t call and talk to sellers one on one!”
He began to be Very Rude and Aggressive in asking for his money to be returned…and told me…“I don’t care about anything else, Just Refund My Money!” I had already selected the Report Button…and I pray that Fiverr Staff really does something to protect us sellers from Disgruntled, Malicious, and Deceitful buyers…who have NO Intent But To defraud Us…and get free work, then ask for refunds…or give us bad reviews. The Moral of this story…is…Be Great at what you do, Be kind, and Be Professional at ALL TIMES In Spite of Malicious, angry, or Disgruntled Buyers!..GOD and The Fiverr Team, Will Reward You For Your Efforts and Talent!!! Thanks for listening. : )