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Why order completed rating down as nudge buyer cancelation


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Hi there, why our order completed rating down as nudge buyer cancelation? It is not our issue. some times buyer buy accidently clicking and double ordered like that reason. Else buy more $ without his knowledge about these steps this as they can be new buyers. but when we cancel it as they want , our rating was down. what can do for this? do you have any idea for this? thank you

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