Hi there! I have received 3 orders in the last 5 days. 2 of them released 5 stars review, 1 of them is just disappeared! I delivered the work almost 2/3 days ago and this evening the order will be automatically complete. I wrote a quick reminder to the buyer but he enters on Fiverr and doesn’t reply to me; he has entered so many times… Does anyone know how to manage this situation? Thanks.
I think the best thing to do is get in contact with fiverr support team, there isnt much you can do if the buyer isnt responding on your end.
Hi! Fortunately, the buyer replied to my message and he was very satisfied with the order and my work; he also said that he would give me a 5 stars review for my service. Unfortunately, after 3 days the order automatically completes, and - that’s what I understood - the buyer can’t release a review anymore
There is no need to contact CS for this. You will probably face this situation over and over again. It happened - and still happens to me, too.
Reply and leave a review after the work is done isn’t mandatory for buyers. But keep messaging them or even worse asking them for a review, could lead to a warning by Fiverr or even a ban for you.
So, the best thing is to leave your buyer alone. I know it could sound weird or disappointing, but if you delivered the work there is nothing else you can do. You’ll have your money (and a review if the buyer will be willing to)
I guess it’s forbidden to mention another platform, mb