Why will fiverr not turn off the delivery clock when notified info needed for work not received

[easytodo]

I HAVE AN ORDER F04225D58AA3 THAT THE CUSTOMER HAS NOT SUBMITTED ANY INFORMATION FOR THE WORK- NO TITLE, NO SUBJECT, NOTHING AND YET FIVERR CONTINUES TO RUN THE DELIVER ORDER CLOCK DESPITE MY ASKING THEM TO HOLD OFF STARTING THE DELIVERY TIME UNTIL MATERIALS ARE RECEIVED. ALL I HAVE IS FIVERRS ORDER TICKET FOR COMPLAINTS TO FIVERR. I AM NEW TO FIVERR. IS THIS A COMMON PROBLEM? WHY DOESN’T FIVERR JUST CANCEL THE ORDER FOR NON-RECEIPT OF MATERIALS NEEDED?

[gyoveg]

I get this consistently, who cares not fiverr that’s for sure!