I’m writing this out of curiosity more than anything else.
I have a repeat client who placed an order with me two days ago. It was a voice over order with some minor translation work thrown in.
I got to his order yesterday and noticed a line that could do with some modification. I messaged him and asked if he wanted me to change the line, and then went to bed knowing that I had sufficient time to do the recording in the morning if he agreed.
I got his reply in the early hours of the morning. He wanted me to make the change and was happy with the initiative I took.
But when I woke up to start the work a few hours later, I saw that Fiverr had cancelled the order and returned the funds to the buyer.
There was no request for cancellation from either side. I’ve worked with this buyer before and I know he had no issues with the order.
There was no explanation for the cancellation, yet my order completion rate fell by 2%. I tried messaging the buyer, but found that Fiverr had blocked him.
I can’t think of any reason this would happen, unless the buyer violated TOS somehow with someone else’s order.
I haven’t mentioned payments, or working off Fiverr, or even anything about reviews. I still had a good four or five hours left to my deadline when the order was cancelled. And even if I had violated TOS like that, I would have received a warning. I don’t think Fiverr usually cancels without warning like this.
I’ve asked Customer Support for clarification. I don’t expect my order completion rate to be mended, since I’ve read enough forum posts where that hasn’t worked out.
But I’m so confused about what I could have done to prevent this. If the fault wasn’t mine, shouldn’t Fiverr have given a basic reason when they cancelled?
Thanks for listening to my rant. Waiting for a response from CS now.
I can see that my order completion rate has gone back to where it was before. It could be because I finished three orders today, but more likely they fixed it. =)