I had a very tough start with my first order on Fiverr. The client gave me a 3.7 rating after my delivery. I thought I’d never get an order again until I did which boost my profile rating.
So, I came online earlier today and saw I had an active order without any communication from the client. I was baffled and excited at the same time. The client didn’t state what he needed. But before I could reach out, I got a dispute notification that the client wanted to cancel the order because he didn’t need the service anymore. All within 30 minutes. That felt awful because I don’t need anything that’d affect my ratings again.
I have to respond to the dispute within the next 2 days but I need to be sure what to expect after that, please. Does order cancellation by the client affect the seller’s ratings? I need to know to understand this to know how to respond. I’ve reached out to the client but the client isn’t online since then.
Please, can someone give me the best advice I need to save my profile from being wrecked without me actually doing anything wrong?