Over the past three months, I have spent days and even sleeping at 3 AM just to get my gig on the first page of the search engine. I have delivered quality work to clients who have rated me 5 stars in all the reviewed orders. I WORKED MYSELF OUT.
Until a buyer(new on the platform) decides to "TEST HOW FIVER WORKS" using my gig that I struggled to raise it to the first page.
He has ordered and then canceled the order immediately. I have not yet accepted his refund request yet.
I KNOW CANCELLING ORDERS WILL SEVERELY AFFECT THE RANKING OF MY GIG. Yet there’s nothing wrong I have done.
I do not want my gig to fall in ranking. Since there’s nothing wrong I have done. I am paying for HIS MISTAKES.
Kindly tell me how he can get his refund without my gig getting affected,