Fiverr Community Forum

Will it affect to my rating if I cancel a project at the earliest stage

Your Fiverr Experience Conversations
#1

Will it affect to your rating if you cancel a project at earliest stage before you submit any work files for some reasons.
The reasons could be something as follow for instance:

  • due to lack of client’s instruction or the client’s don’t give much details about the work
  • you are not available for the work or before you have the chance to set your online status to offline.
  • the client’s job description or requirement is larger than the gig scope or price

This is because many times clients just placing order without any prior discussion about the work scope.
It will be nice ot hear comment from you guys! :slight_smile:
Thank you!

#2

Canceling an order will affect you. Good luck with everything.

#3

@ksutts Thank you, but will the client can still leave bad rating after that? or how?

#4

Like ksutts said every cancellation will affect your order completion rate. If you browse around the forum, you’ll find cases where sellers contacted Customer Support to cancel an order for them and it didn’t affect their order completion rate.

You can send custom offers to your clients if the requirements are larger than gig scope or price. Read more here:
https://sellers.fiverr.com/en/article/offering-extra-services-within-an-active-order

Clients can only leave ratings on completed orders. :sunny:

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#5

@odal456 Thank you so much for this information!

It’s exactly what I need :slight_smile::innocent:

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