Fiverr Community Forum

Will my one cancellation impact my account?

A few months ago, I had a buyer that requested a video gig. After we realized I needed to readjust the specs of the order, we agreed to change the price. However, I wasn’t sure how to do that with the existing gig so we decided to cancel that one and start a new one. He was satisfied with the product and gave it a positive rating. But my completion rate dropped to a red percentage as a result (around 60% - currently at 75% as of writing this: still in the red).
I’m not a high level seller (I’m new and still @ level 0) - would the one cancellation impact my gigs and my account?

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