My funds withdrawal option is blocked and im still waiting to get it opened. The issue was going on with a buyer regarding order, but it was resolved as i cleared my position to fiverr.
As a summary : The client wanted a wordpress site which we made, He had no issue with the site as everything was done according to his requirements and he was satisfied and neither a single time he said he is not satisfied. The site was completed on (30 Dec, 2016) and delivered and on (5 jan, 2017) he finalized the cover design and after (7 Jan, 2017) i didn’t get a single reply from him till i got a mail from (Eddie(fiverr customer support)) (28 jan, 2017) that client is upset for the work.
As he said me to contact the buyer and resolve this issue, i contacted him on the same day (28 jan, 2017) and got his reply on 1 feb, 2017 that “your site does not work with mobile, therefore it is not useful to us.”
I cleared him that site is fully responsive and we have used a Betheme (wordpress) the famous theme and whole world knows about it that its a responsive theme and i shared screenshots of cellphones with him of his site that we made that its responsive. I even said if you don’t like the theme i will change it for free but lets resolve the issue you are having.
I cleared my position to your fiverr cs with sharing all his chats screenshots and proves that the stuff he is claiming is totally wrong, he might have copied the site design and get it done through some one less is too cheap rate. I also stated that some clients can also ruin relation of Fiverr and sellers (as its being done now)
AND now its 7 Feb, 2017 and not a single reply from his side regarding that and have contacted him several times but not a reply from him. I contacted Fiverr cs again and they said OK then but in future if you get a reply, just take care of it and is aid sure and still im letting him get a new theme designed for free.
His funds were cleared on (16jan, 2017) and after withdrawal i payed them to my developer and team.
And now my next funds have been blocked and i cant do anything, simply life has been stopped.
AND : Completed orders may be cancelled, upon review of our Customer Support team, up to 14 days after the order is marked as complete.
Link : http://support.fiverr.com/hc/en-us/articles/201505116-Order-Cancellation-Policy
This buyer situation is like (IF a person goes to restaurant and eats his food, later on he comes out and says im not paying/or refund my money i didn’t liked the food this is totally not a mature thing and fievrr should also understand that)