Unless you have repeatedly canceled orders and ask for the funds returned, Support is usually pretty cool about returning your funds to your payment source. It does usually take the 2-3 business days to get back with you. If you open multiple tickets in that time period, it’s kind of harassment and it confuses the Support agents who keep getting assigned more tickets. Since you said “requests” plural that may be what happened.
You could wait a while until things have calmed down and try again with one single ticket. Otherwise you may have to use the funds for something else on Fiverr. They don’t actually have to do anything but give you Fiverr credit to use here, but they just do it to be courteous in most cases. The forum just just other buyers and sellers, no one here has access to your funds.