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Without any reason client give me 4 star rating

Guest kuntalghosh

By Guest kuntalghosh
in Tips from Sellers

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Guest kuntalghosh

Guest kuntalghosh

Posted
Posted

I am so much shocked that buyer give me a 4 star rating without any reason. I asked him again and again why he did this kind of act with me. but he is speechless. What I can do now? Rating of this gig get decreased. what I do now? Please experts help me to give some suggestion. I attached screenshot. 😦



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osman_shahbaz Newbie

osman_shahbaz

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Posted

Same here many of clients not leave review maybe they forget or ignore and some likes my work but leave 4 stars review and after this they not reply in inbox when i ask for good review…

I also ask buyer if you not satisfied with my work then I’ll refund your full cash…



Regards,

Osman shahbaz

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sara1984 Newbie

sara1984

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There’s not really anything you can do if the buyer doesn’t respond. They’re allowed to leave whatever score they feel is fair; that’s the one they chose.



Just go on, business as normal. Make sure you communicate clearly with clients and provide a really high standard of work.



Ratings don’t matter too much in the grand scheme of things. Customers will still buy your product if it’s good. One time I went down to 3.8* after a few orders were cancelled. I still got lots of orders because I deliver a quality product. This might slow you down a tad but keep going. It’s part of life on here.

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writerlisaz Rookie

writerlisaz

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I can’t figure this out either, but in most of the world 4 out of 5 stars is still a great rating so I think perhaps some buyers don’t know it actually hurts us a bit here because we are working for 100% or our gig gets shown less. I’ve had a few of these, and in the long run it doesn’t seem to hurt my gig views or sales at all. I think it’s something we might make too big a deal of, actually! Just keep doing your best and your customers will buy from you.

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Guest kuntalghosh

Guest kuntalghosh

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Reply to @writerlisaz: I gave him my best service. even I send him message that if you not satisfied with my work then tell me. I will refund your money or do that what you want. but no replay from him. Its too much panic for me.

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fastcopywriter Mentor

fastcopywriter

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Technically, he gave you 4.5, not 4, and you gave him a 5 and wrote excellent client. If I had been in your place, I would have given him 4 stars and written "thank you."



Frankly, there’s nothing to be speechless about, maybe the buyer didn’t feel your work was 5-star, maybe he wasn’t 100% happy. Still, count your blessings, he could have given you 3 stars, 2 stars, he could have written something nasty.

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dizzywall Newbie

dizzywall

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It’s 4.5 stars… Maybe you werent communicating to him as well as he might have wanted you to, or maybe you waited untill last few hours to deliver, and he didn’t like that. Any little thing he didn’t like about your delivery can sway his decision as to what rating to give.

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radugeorgescu Rookie

radugeorgescu

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Weird eh ? I had this buyer that probably did it by mistake but yet was too proud to admit it and said that it was because I replied late… and from that point on no more feedback from that person even if I tried to contact them and settle this 🙂 Get used to it some of these things will happen, not often if you do a good job.

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sara1984 Newbie

sara1984

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Reply to @kuntalghosh:



It does, but you don’t have a bad rating. It’s just slightly off of perfect. If you stop getting sales, it won’t be because of your rating.



You’re selling traffic, which means you need to learn to live with these feedback scores sometimes. People will assume lots of traffic = lots of sales, which it doesn’t. They’ll then assume its your fault if your gig doesn’t make them a pile of money. Very, very few traffic sellers have 5.0 ratings, and the ones that do have them because their customer service is AWESOME.



Just keep delivering a quality product and treating your customers well. That’s the only way to the top.

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fonthaunt Proficient

fonthaunt

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Reply to @sara1984: To me, that is one of the absolute worst things about Fiverr. The ARS itself is not really suitable for this type of service, but what Fiverr does with it is worse. If you list a product to sell on Amazon, for example, and buyers give you 4 stars, that’s pretty good! If someone searches keywords about your product, they will find it if they dig a bit. If people like your product and buy it, that is what counts the most - not your feedback rating. The average person won’t even rate or review your Amazon product.



On Fiverr, you can be over 90% positive (still a great rating to most people) and you can lose your levels on Fiverr and be dropped out of search. It is like the plague here to drop below 96% and even at 99% Fiverr regards you as slightly less worthy of selling your services here.



Wouldn’t it be nice if buyers and sellers could rate Fiverr and their star rating appeared on the landing page? I have a feeling that they might not be too thrilled with what they would end up with on a 0-100% scale.

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fastcopywriter Mentor

fastcopywriter

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Reply to @kuntalghosh: Quit asking him, he obviously doesn’t want to talk to you. If you’re really desperate, you could tell him that if he removes his review, you’ll refund his order. But why do that? It’s not a real negative review. In fact, take a look at the picture below.



See? Those are my stats. I’m not a 5 in any of those categories. Does it bother me? Not really. I’m still getting orders. As long as you’re getting orders, everything else will be fine.

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