So, like 3 days ago potential buyer contacted me, asking about fullbody art commission. I shared all the details, explained the process, blah-blah-blah. The buyer returned today, willing to order from me. I created the custom offer, the buyer accepted it immediately and I was waiting for requirements (from their message I understood that they want portraits of themselves), reference photos and descriptions.
About 2 minutes later I got the following message: “Do I pick from a portfolio of styles? I’m not sure where to start”. I explained that I need photos of them to draw them and if they find some of my previous works inspiring, they may send these as well, just as an example of prefered composition\color\details.
The answer was the following: “where is your portfolio? Which type of characters do you mean?”
I explained everything once more, resent their very first message, left the link to the gig they were interested in and said that I will gladly assist them if they are not sure about the order process, but the buyer just went offline.
All these messages make me feel so worried. From my side it looks like the person didn’t understand what exactly are they going to order. I hope it won’t end up with cancellation, because really, I have written every single small detail.
Oh dear, if you are spending money, why don’t you double check everything? Ask some questions to be sure about your future order. I always talk to my customers a lot and I am ready to answer as many questions as needed.