I got an order from a client who decided to double the price of my Premium package, because he wanted to buy the exact same video I have as a sample of my work. I saw no problem in that, so I sent him a custom order, with 6 days delivery. No problem whatsoever, because of how much money he spent I decided to give him a bonus thumbnail (though it wasn’t included), and I had the final video ready in just two days.
And at that moment, things went downfall. After I sent him the last draft, he asked if that I could send him the final videos (on top of that he asked two versions, with only a small variation so whatever) right away. I declined because it was late in my country, and didn’t have a good internet connection at that time. He insisted, but I explained to him that he will for sure receive his work next day.
Next day, I could only send him one video, the other couldn’t be uploaded through my browser (Chrome sometimes has trouble with Fiverr). I panicked. I explained the situation and told him that we were on time, that I will figure out how to send the videos. I sent him google drive links and he said he didn’t know how to download them
He then implied I was being incompetent because other sellers didn’t have that problem when delivering (I was about to send a caps lock “THAT’S NONE OF MY BUSINESS, SEARCH A TUTORIAL ON HOW TO DOWNLOAD FROM DRIVE AND LEAVE ME ALONE” because I have spent HOURS trying to send to him only to listen that he doesn’t know how to download a bloody video from Drive). He was hurrying me for no reason at all, I was delivering 3 days before the deadline.
I downloaded Mozilla Firefox ON MY CELLPHONE to send him the other video, and it seemed it worked. I then find out he introduced a extension (like I was delivering late, lol) again implying in his reason that I’m being incompetent. Video was sent, I went to sleep, not without swearing a lot first and wishing the worst upon him
Anyways, I get up the next day only to find that he left me a 3.7 star review With a caption “decent job, thank u”. I did my thing and rated him 3 stars for being an inpatient PITA. So I got a bitter flavor in my mouth only because he thought paying more would grant him to come up with any kind of bs. I remembered him while I was having trouble with the deliver to read the specifications of the order, which of course were 6 days delivery and it was on time. Seems he wanted it now or something.
I was about to cancel the order, but given that he was “satisfied with the work” and only the deliver was missing, I had to breathe.
What would have you done in my place? Have you encountered with rushing buyers?