Woke up in the morning with a notification that, one of my buyer cancelled a 5 star rated delivered order of 285$ out of the blue (Completed it 22 days ago and withdrawn the fee). Fiverr is showing negative balance right now
Got this feedback from the seller support center
Sam Today at 13:46
Thank you for reaching out. I’m very sorry to hear about this.
The transactions referred to were canceled due to alerts from our security department. Alerts can result from a chargeback of the payment by the buyer, an alert from our payment vendor, or an alert from other users within our network of suspicious buyer activity. In such cases, we may be required to cancel a transaction or put it on hold for your own protection (for example, a stolen credit card or other fraud activities). This is part of the service we provide to maintain a safe environment for our users.
We appreciate your understanding.
The balance will zero out when your revenue funds clear. We are genuinely sorry to see this happened to you.
Please let me know if you have any additional questions or concerns.
Some moments ago, Got another notification when I returned from my office showing:
Your Do data mining and web scraping GIG is denied!
Suspicion of fraud or spam - This Gig raises suspicions of being a fraudulent service, spam or > potentially violating Fiverr or a third party TOS.
Created another ticket and waiting for hearing what does that even mean??
I have been providing web scraping services since beginning and already completed around 20 orders most of these are web scraping/ data mining tasks. More importantly, majority of my ratings I have got from that gig (15+). I didn’t get any negative review yet! The only negative review I got was on another gig… Well that’s another story
I don’t believe I will get those 285 dollars back… and, I wonder what will happen to my best selling gig…
P.S: That buyer;s account is not accessible right now!