This is worst experience I ever had with someone after completing 2500 orders here. So, buyer placed an order few days back and after some problems (getting $10 work done for free) from him side I managed to deliver the order.
Yesterday again I received an order from same buyer. I usually love returning buyers but this time I was not very happy to see him. He placed $25 order and told me what he wanted me to do. According to his “extras” demand he should have placed $35 order instead of $25.
I told him total cost and sent a $10 “custom offer” along with my message. Additionally, he wanted me deliver work within 5 hours for which I quoted but I decided not to send a custom offer for this as I wanted him to reply first. He gave no response at all. When there was no time left to work on project I asked for mutual cancellation but then he ordered $10 more and started asking for delivering product immediately.
Now I am not at my workplace and this guy is not ready to cancel the order. When I requested mutual cancellation he replied and said “I didn’t like the rush quotation so I didn’t reply to your message “let us know”. Non reply meant I didn’t like the extras.”
So, why he asked for all these things? How will I get to know what he wanted me to do?
My order is now getting ridiculously late as he is not cancelling it. I think soon I will get penalized for it and there is nothing I can do as even if I go to support they will take around 2-7 days to get back to me. By that time I will get an automatic “negative feedback” for not delivering on time.
Any suggestions? What should I do?