Today, I had my first 1-star review because of an order that “wasn’t delivered on time”.
Here’s the rundown as to what had happened:
I got an order from a buyer here on Fiverr while I was on vacation, but not on vacation mode. I quickly sent a quick response without looking at the requirements section just to make sure the buyer was updated until I had access to the documents, I was mainly using mobile to send messages and at the time I got his order I believe I was either sleeping or traveling.
Then, roughly 12 hours later, I got the chance to check out what he needed me to do. He provided little to no information and gave me three words of information “app-radar warning”(That is the exact phrase he used and did not provide any additional documents or information I could have used to write the script). As soon as I noticed this, I sent him a message explaining that I needed more information and waited about an hour for a response.
Then, after he failed to reply, even though I believe he was online at the time, I decided to send a request to increase the delivery time because I did not have enough information BEFORE the order was marked as late, which he declined and then sent a message asking what other information I needed while I was sleeping. Then, as I was going through my inquiry and figuring out what I needed to do today and responding to my messages, he canceled the order.
I sent a similar message as to that ^^ to Customer Service and they told me that there was nothing that they could do to get rid of the rating, which I was expecting, I was just making sure it didn’t have the possibility of being resolved. They also said to, in the future, send a request to extend the delivery time(the first time they messaged me, which I replied by telling them that I already had) and then the second to try to cancel the order if I was unsure about being able to finish it–all basic Fiverr Etiquette.
I wish that Fiverr had something put in place that when an order is in dispute, the countdown clock stops, because how are you supposed to know if you still need to do the project or not? What if the buyer declines your request for whatever it is and then you are forced to do a terrible job on the work or receive a 1-star rating for not delivering it?
Overall, I’m just really annoyed that I can receive a 1-star review for an order that the buyer clearly did not supply enough information for. Well, it’s only one out of about 55, so I think I should be okay. I just hope this doesn’t scare off other buyers.