Recently someone complained & fiverr customer support temporary disabled my withdrawal functionality. The order is delivered & completed 5 months ago. (funds are already cleared and withdrawed)
I’m a level 2 seller & completed 296+ orders with positive rating, I don’t think it’s fair to disable withdrawal functionality because the buyer is now unsatisfied after 5 months.
I don’t know why fiverr throw their support behind the buyers. New year is coming & I really need to withdraw some funds…
On July 2015, This buyer hired us for a web design project & we completed & delivered her website. Now after 5 months the buyer want more pages on her site. I replied: Your website is already delivered & if you want more pages on your site you have to pay more or you can hire another designer.
She is using the website for over 4 months now & her website is live and working smoothly!
Fiverr Support Team Response:
Support: Your withdrawals have been disabled until you respond to your buyer and address what ever concerns he/she may have. If you feel the order has been completed and your buyer is requesting new information, please be kind enough to reply and inform him/her of that. Please provide a list of what your Gig offered and what you have delivered.
They said that we have to resolve this issue mutually but the buyer is not responding to my messages.
Ahhhh, Fiverr Support Team just replied again:
Support: Even if the buyer is not currently responsive please continue making attempts to reach them until they would hopefully get back to you and confirm that they have no more issues with your service in the order FO#########. Buyer’s current unresponsiveness does not make it possible to consider the order as successfully concluded and we won’t be able to reinstate withdrawal option in the account Wpfalcon because of this.
Please resume communication with the buyer as requested before so that it would hopefully become possible to resolve situation in the order FO######## and reinstate withdrawal functionality in your account later on.
Guys I’m really worried right now, Any help on this problem would be greatly appreciated!