Any thoughts on this?
There can’t be any thoughts on this.
It’s against TOS to communicate outside of fiverr. And both accounts might be banned for this, no matter if you are buyer or seller.
That also made to protect both buyers and sellers. Fiverr can resolve issues only if you had communication through fiverr.
You will find the Terms of Service at the bottom of the Fiverr main page. Everything is explained in detail there as to how Fiverr works.