Hi again. Today I had this issue where a buyer ordered, and clearly didn’t read the description of my gig.
They asked for a vector image and I offer pixel drawings, which I deliver in JPG.
I contacted CS hoping that they could cancel it without affecting my completion rate, since there’s nothing I could’ve done to avoid this, but they said that wasn’t possible.
I also messaged the buyer, and didn’t get a reply. Even though they’ve been online.
Now I don’t know what should I do.
I can either deliver it on JPG, and probably get a bad review. (All my reviews are 5 stars, so that would be really sad).
Or I can just cancel it. And the only time I did that my sales dropped completely for a long time, I’m just starting to get my sales back.
What would you do? And what do you think, would affect me the least?