Well, it was awesome. Let me share my experience with you.
Several days ago a buyer placed his order on one of my gig. I delivered his order within like couple of hours, and guess what? He asked for a revision while the delivery time was already over. I was feeling nervous that I’ll get a negative feedback on my profile.
Later on, I re-deliver the buyer’s order and after a couple of days he marked the order as completed, but the worst part is he gave me a negative feedback with full of sh**.
So what I did next? Well, I contacted the fiverr customer services right away, and explained them everything in my request along with the screenshots of the buyer’s feedback.
Guess what now?
Well, a couple of hours later, I got a reply from the Fiverr customer services saying that they reviewed everything carefully and removed that negative feedback.
Now I have 100% positive response on my page. Everything is going pretty good.
So the bottom line is, just do your good work and deliver your work within time. Inspite of that, if the customer gives you a negative feedback, straight away contact the fiverr customer support and explain them everything you went thru. They will definitely consider your issue, review the order event, and make a better decision.