Fiverr Community Forum

Wrong gig placement

Hi! I have a question! One of my gig is vector tracing! But I dont know how to deal with the people who ordering with wrong images! My basic gig is 5 dollar package for low detailed 2d image! But some people ordering by attaching image of very high detailed with 5 dollar package! If I tell them that they have chosen wrong package, and they need to pay extra! They are either refusing to pay or they want to cancel the order! If they cancelled the order! I am the one being affected! Because my cancellation rate getting affected and its affected in my rank! How to deal with this?