I contacted Fiverr support a few days ago about an order where the buyer was unresponsive, and I couldn’t complete the job due to limitations. Since he never responded to me, I contacted support to have it cancelled. That ticket was set up 2 days ago, and I got a message from fiverr just an hour or so ago saying an order was cancelled, but for a completely different one.
All fiverr says, is that it was cancelled by fiverr support, and that I can no longer contact the buyer. The other order I requested be cancelled, is still up.
My question is this, did they cancel the other order because the buyer did something? Because I was nearly done with this order, literally had 8 posts total to go (I’m a forum poster). My thought, is that maybe the buyer was caught scamming, was banned. So does that mean I’m essentially screwed out of this money? Or does Fiverr have me covered if I show them proof that the order is near completion? I had until May 31st to complete the order as well, so it wasn’t late or anything like that.
But, with me requesting to have another order cancelled, maybe they mistakenly cancelled the wrong order? They haven’t responded to the ticket itself though.