Hello guys! Basically, on October 20 a buyer placed an order on one of my gigs. He did not provide enough details in the requirements section, so I contacted him as soon as I could and I basically requested more information. Unfortunately, the clock was ticking and he was not responding… I had like 4 hours left to deliver so I decided to open a dispute from the Resolution Center. The dispute I opened was to extend the time frame of the delivery by a day, so that I can deliver the goodies as soon as he provides everything necessary for me to do my job. The dispute said that the Buyer has 3 or 4 days to respond to it. Well, so far so good, I’m chilling and the buyer messaged me two days later. Super nice guy - he apologized for not being present and accepted the “Delivery extension” right away. Here it picks up - I opened my order page and it said - “This order is ridiculously late” Well, I panicked a bit, but I told to myself - No biggie, CS will help me deal with this. I then contacted CS, hoping that they’ll help me deal with this unfortunate event and this is what I got:
Although we understand your frustration, it appears this order was marked as late before the delivery extension was approved. Unfortunately, once an order is marked as late, it cannot be removed from your stats. Our best suggestion is to head over to the “Buyer Request” section so you can bring in more sales to your account and mitigate this order’s impact.
I cannot believe this! Why is there a resolution center then? I addressed the issue ON TIME and I got penalized for the buyers absence. CS responding to me that they cannot do anything and them stating openly that my gigs and stats will be affected and suffer because of something I had no control of, giving me advice - "You should head over to the “Buyer Request” section" to mitigate the impact." I seriously think this is wrong. Anyone else?