Fiverr Community Forum


Hi, I ordered a gig from Fiverr the other day and the seller sent me a message with the file I requested. I am unable to download or open this file because of an error. I tried right click save file but this gives me a broken file I can’t use.

I’m not sure if this is the right place to post this but I couldn’t find anything in the help section of the Fiverr website.

I have a deadline and I really need to have those files. I hope someone can help. Thanks in advance.

“Dit XML-bestand lijkt geen geassocieerde stijlinformatie te hebben. De documentstructuur is hieronder weergegeven.

NoSuchKeyThe specified key does not exist.message_attachements/52435796/ Order #FO5278003B81.mp31E3BDDDDDABEBD6CcrlJr9SlMHHMmQs/h0WFuDcRiDXj0Rrag5FrQQmO5tFzJHlUP4SpMfVMwm0WTxncKi6B2Pf+Zes=”

Contact the seller again and explain the situation.
Usually we sellers are quite nice and know what it’s like to be on a deadline :wink:
The seller should also care to provide a working file for the sake of his rating.

Im having the same issue too with my order, its been a day now