....yes all good


#1

… and the problem is done ]


#2

Delivery time is for orders delivered on time, not for conversation with your buyers.

Did you have any late deliveries in the last 60 days?


#5

delivery time is most important for your profile if you lose your delivery time you don’t do anything about your work


#8

no its not fiverr policy you check again


#9

I do not understand what you write.
I have never been late in delivering a gig.
What is Not Fiverr Policy?
Complete sentences please.


#10

Are you talking about delivery time or response time please which has dropped?

If it’s delivery time it only refers to orders, not conversations via messaging.

If it’s your response rate which has dropped then that refers to the number of first messages you responded to within 24 hours.

If neither of these is the case, then you need to ask CS. :sunny:


#11

It is the response rate - it has been longer than 24hr and it isn’t going back to 100%
I sent an email to CS but Fiverr seems very unresponsive in general.
Thank you very much


#12

Thank you for clarifying! :slightly_smiling_face:

It’s calculated on a 60 day rolling evaluation, so it may take longer to get back to 100% than you’d think. :wink:

Good luck!


#13

But I have never delivered late … :frowning:
Anyway thank you


#14

Same to you
Good luck


#15

They fixed it! I have 100% response rate … I was not expecting then to act so fast :slight_smile:


#16

so you just contact CS or Fiverr fix this problem automatically?