So, I wake up this morning to a new order, yay! My joy, however, faded when I opened the order it was clear that this person had nothing for me to proofread but was asking me to complete a school assignment (I’d still like to know where it’s stated in my Gig description that this is something I do).
Now, obviously I cancel the order immediately and tell them to do their own work. But this person actually declines the cancellation! Whatever, I’ll contact CS to deal with it and figure while I’m at it, I might as well ask how this affects my cancellation rate and the upcoming review.
While I’m waiting for a reply, I do get a message from the buyer informing me that they hit the wrong button and do, in fact, wish to cancel. Great.
A few hours later, I finally hear from a CS agent who says they noticed it was cancelled and will mark is resolved. BUT! In response to my question…they provided a generic list of tips to avoid cancelling orders, like extending delivering time if it turns out an order will take longer. Wow, thanks. Never would’ve thought of that myself. But they also helpfully added a reminder that I can also fail the review my violating the ToS…
So…what exactly do we do about orders that “violate” the ToS? Seems like no matter what you do, you’re putting your account at risk.