I’m dealing with one of the most difficult buyers I’ve ever worked with on Fiverr. In fact, the experience has been so frustrating that I’m thinking of deactivating all of my non-PRO gigs.
Here’s what happened in a nutshell: A native English speaker asked me to “proofread [his] web copy, correct the grammar, and make it sound logical.”
I quoted him my proofreading rate and made sure to clarify it was my proofreading service he wanted.
Now, I offer three packages in my proofreading gig: proofreading, copyediting, and copyediting with comments and feedback (content suggestions, basically).
I spent several hours on the 4,300-word project, eliminated every error – of which there were many – and delivered the files with and without track changes.
The buyer has since called me “dishonest” and a “liar”; he’s saying that I “knew what [he] meant” when he asked me to “proofread” his work. Since I didn’t offer content suggestions and essentially do a writing job, he is disappointed and has been sending rude messages for a few days now. I told him that had I known he wanted a copyediting or writing job, I would have charged him accordingly, or directed him to a more appropriate seller.
His response? “You knew what I meant.”
Apparently I knew what he really meant when he asked me to proofread his work.
He’s threatened to leave a one-star review several times now, and I told him to please feel free to do so. I stand by the work I delivered, and Customer Support agrees that I submitted the documents as described when this buyer asked for “proofreading.”
I’m getting so irritated – and for whatever reason, he still hasn’t left the review he’s threatened multiple times – that I want to give him his money back and stop bracing myself for his next message.
Most recently, he wrote: “You are dishonest. I have been the president of multiple companies and this is a one-star service.” And while I’ve encouraged him to contact CS about six times now, they’re telling me he still hasn’t reached out.
What do you think he wants from me at this point? He still hasn’t asked for a refund, and I’d rather not offer one on principle: He asked for proofreading, and I gave him proofreading. Have you been in a similar situation?