Fiverr Forum

You can not change your credit card number,


#1

OK HERE IS THE PROBLEM , Sorry, we are unable to process your payment.
Please try again and confirm that all details are correct (for security reasons you must re-enter your card information).
You may also use an alternative payment method (such as PayPal or a different credit card) or contact your card provider to confirm the payment isn’t being blocked. NOW JUST TO LET YOU KNOW THERE IS NO WAY OF CHANGING THE CREDIT CARD ON YOUR SYSTEM , I HAVE TRIED TO CHANGE MY OLD CREDIT CARD NUMBER TO MY NEW ONE BUT IT WONT LET ME,


#2

Have you contacted Customer Service? :thinking:


#3

Yeah, definitely talk to customer support:
https://www.fiverr.com/support


#4

Yes I did a thousand times, But nothing happens, I even wrote a letter to the owner of this website at his manhaten office.


#5

Yes I did a thousand times, But nothing happens, I even wrote a letter to the owner of this website at his manhaten office. Can you please contact a staff member for me and tell him what is going on, I’m not very good at computers and I dont even know how I got this posting up, So far it just been dumb luck that has gotten me this far,


#6

If you submitted a request to fiverr support, they should be emailing you in the next couple of days. Best of luck! May everything work out in your best interest.


#7

Did you tell them the problem, Because a request did nothing before for me,


#8

I’m afraid there’s nothing any of us on here can do to help you as we can’t contact CS on your behalf - we’re just buyers and sellers like you.

As @mabelma said they shouldn’t take too long to get back in touch with you - I hope you get it all worked out!


#10

A client of mine had this issue and he told me that when he went to place an order he was able to change his card but had to place an order to make it happen. I don’t know the details of how it worked but that is what he told me.

Looking at it myself, I dont know how it would happen though.


#11

I have been trying now for over a month to make a payment to my website guy, but I have a new credit card and it wont let me change it and I have done everything you can think of,


#12

Check here, it explains what to do
https://buyers.fiverr.com/en/article/saved-payment-methods

Saved Payment Methods
Saving your preferred payment method allows you to make purchases quickly and easily.

To save preferred payment method you need to choose the Gig you would like to purchase, click Proceed to Order, then upgrade your order if you need and click Proceed to Payment button.

Using Credit/Debit Cards
You can securely save your credit or debit card details, to checkout faster without having to fill in your credentials every time.

To save your card details:
On the Review & Pay page, select Credit & Debit Cards.
Mark the checkbox next to Remember Card.
Fill in your card details.
Pay by clicking Make Payment.
Your card details will be saved for next purchase.

To pay with your saved card:
On the Review & Pay page, select Credit & Debit Cards.
Click Place Your Order.

To remove your saved card details:
Once logged in, click your profile picture, and then click Settings > Billing.
In the CREDIT CARD FOR PAYMENTS, click Remove.

Using PayPal
You can connect your PayPal account as a saved payment method, to checkout faster without having to fill in your credentials every time.

To connect your PayPal account:
On the Review & Pay page, select PayPal.
Mark the checkbox next to Remember me for fast checkout.
Click Continue.
You will be redirected to PayPal. Follow the instructions. Once your payment is approved, your PayPal account will be connected.

To pay with your connected PayPal account:
Within the payment page, click Place Your Order.
Your PayPal account will be charged instantly. There is no login required.

To remove your PayPal account from your saved payment methods:
Once logged in, click your profile picture, and then click Settings > Billing.
Next to PAYPAL FOR PAYMENTS, click Remove.


#13

My website guy dont have paypal he needs to get paid in the fiverr website,


#14

All Fiverr sellers have to be paid through the site - otherwise they will be banned!
This is what you need to do to remove your card.
To remove your saved card details:
Once logged in, click your profile picture, and then click Settings > Billing.
In the CREDIT CARD FOR PAYMENTS, click Remove.

When your card is removed, then go and make the payment and add your new card.
I literally took 2 minutes to go check the help center and found this. Not sure why it has been such a difficulty to find it!


#15

Dude I tried that and it dose not work, Try it your self and see if I’m lying to you,


#16

Were you unable to remove the old credit card or unable to add the new one?
I’d suggest you take a moment to draft a clear message to Customer Support because I would imagine the way you have been communicating has made it difficult for them to know what the issue is.

Edit: Never mind. Dont answer what I asked, just write a clear concise message to support and I am sure they will help.


#18

Thank you, But no one at this company wants to do there job,


#19

Do you think there is any chance that how you communicate your problem is the issue?
It’s taken 16ish comments and I am still none the wiser as to where the actual issue is in the process. Customer support have jobs to do and based on what you have (not) communicated here, I can understand why they have not been able to help.


#20

16 comments , gee I would think there would be a few thousand by now on this topic,


#21


My repeat client have same issue :no_mouth:


#22

I dont have a problem with paypal My problem is with fiverr payment,