Am I the only person who gets a bit of a guilty, yet smug feeling when a buyer comes for you, guns blazing, about a mistake that YOU have made, only to discover moments later that it was entirely their fault?
A client messaged us today explaining that the Voice Over we provided a month or so ago, for a very important webinar that had been aired, caused their client MUCH embarrassment, because we had a ‘slip of the tongue’ when recording (said the wrong word). They were willing to forgive our transgression, but expected us to fix the error for them ASAP.
Now, we have a policy that we will fix mistakes for free, so yes, of course we’ll fix this right away. But (not being meant in an arrogant way), we don’t often make mistakes. It’s something I take pride in. Our accuracy is top-notch, even with scripts with thousands of words in. So, I always double-check when someone suggests we’ve messed up. It does of course happen from time-to-time. I just always check, even if only to learn from our mistakes for next time.
Long story short, a quick scan of the script, and the mistake was entirely their’s. The ‘incorrect word’ was clearly written in the script. We’d read what we were asked to read. Their client was embarrassed due to their mistake, not ours. (although I’ve no doubt we’ve taken the blame, as far as their client is concerned!)
To be fair, the client did apologise when I mentioned this to them, and their tone changed dramatically. It became less of a “HOW DARE YOU” vibe, and more of a “oh, yeah, ha, whoops, do you reckon you could fix it?” vibe.
I’m not looking for any answers/advice here - just ranting in the ranting pot. I wondered if anyone else had similar stories of being ‘put on the naughty step’ by their clients, only to find out that they were very definitely in the right?