Fiverr Community Forum

You may not communicate with users directly or provide your email, Skype, or phone number

According to the terms of service, when I contact a seller I cannot provide my email, Skype or phone number. However the gig I am requesting is redesigning an existing website which includes my email. How do I communicate with the seller without violating the terms of service?

I have given and received email addresses when they are being used in conjunction with

website creation and as logins for social media sites. This is a necessary part of the service, and not used for outside communication in any way. Perhaps you could query the seller as to how he/she recommends passing along the information.

Good luck!

Thank you for the quick reply! This seems to be a grey area in the terms of service. Perhaps it should be changed to something like ‘you are allowed to exchange contact information but not allowed to communicate directly’.