I’ll get these every now and then.
If a client wants a revision and you charge 10.00 for revisions and they refuse to pay for the revision what do you do?
They still can request a “revision” if you offered it to them or not. I’ll have a difficult buyer request a revision. I mention to him I charge 10.00 for revisions and send him a gig extra of 10.00.
If they play a stand off game with you and don’t respond what do you do?
If they refuse to pay for the revision what do you do?
Here’s what I do if they don’t respond. If the revision isn’t too much of a headache to re-do I’ll just redo it and deliver the order and be done with the buyer. Next time I won’t work with him. If they refuse to pay for the revision and they are not showing any signs of being angry about it I’ll give them a free revision.
If the buyer gets angry and wants to cancel I cancel I do not fight them in the court of Customer Service. If I can help to not deal with them I don’t. In my opinion, CS has a tendency to go on a TOS violation fishing expedition and I will not deal with them. In my opinion, 9 times out of 10 you will lose with them so just agree to cancel. In my opinion, they have sided way too many times with abusive buyers and buyers who will try to find anything to complain to you about. If my cancellation rate goes down? so be it.
I believe the price of charging for revisions means you may have to do free revisions in the end.
I would like to see it where If the gig is set up to offer zero revisions, the buyer can’t ask for a revision and only question actual mistakes that should be fixed and not revisions that are subjective.