Yesterday I got an order from a buyer for $5, first he placed the order and doesn’t fulfilled the requirements for the order. Then, I started conversation with the buyer about his requirements, I tried to contact him 10 times and he never responded about his actual requirements and I was running out but there were still 7 hours of time as well, so I decided to create an animation that suits his logo and delivered it to the client. My aim was not to complete the order without buyer’s satisfaction but I’m absolutely sure he doesn’t have the knowledge about fiver or he did all this with a purpose to flag my profile because (here is my message to the client while I delivered the animation) (Thanks again for your order! Your delivery is enclosed. If there are any problems or you want to change the animation, please inbox me first as my as there was very less time remaining for my delivery and I tried to contact you so many times, please let me know if you need any modifications. I’ll get back to you as soon as I can) at that time there were still more than 7 hours remaining for the delivery time) and he never responded back. Then, I saw his review 4 star and my rating got down to 4.9 for doing nothing wrong from my side and I still got penalized for my 2 years of hard working for five star rating with 100% client satisfaction. Does this mean that anybody can flag someone’s profile who has been working for years on fiver and will get suspended for just a $5 order? I have a family, kids, wife and I’m wholly dependent on fiver why should I do such a stupid thing which can lead to ruin my entire life.
Then I got the biggest shock of my life:
Your account was flagged for using the delivery button to send incomplete, partial, or an empty delivery.
To provide a pleasant buyer/seller experience, we ask that you deliver the requested work within the agreed upon time frame. Abusing the delivery button is a violation of our Terms of Service and harms the integrity of our marketplace. We recommend changing your delivery time or extending the delivery time within the order (if you are unable to meet the deadline).
For more information, please review our Terms of Service.
This is your first warning. If you repeat this violation or continue to violate Fiverr’s TOS, your account will be suspended.
Can anyone tell me what to do now?