Hope someone could help me with this. This is my first time and here is the story.
In a previous discussion before placing the order buyer requested to complete five files, After that, he placed an order but provided only 2 files.
I have requested several times for the other three files, but he gave various reasons and delayed it. Therefore I completed those two files and delivered at the end of the order period. Then he has opened a dispute and asked for more time, and I accepted it. But still, he fails to provide the other files and tomorrow is the last day of the order. Hence I ask for his opinion, and now he is requesting mutual cancellation.
Please give me your opinion and advice. What is the best thing to do? What are the consequences when I accept or reject mutual cancellation?
Thanks for your consideration.