I am a seller and buyer so I know both sides. Now I met a seller who delivered purple instead of the ordered blue. We discussed it and she assured me she will fix it. Next delivery was even worse. I asked to mutually cancel -she declined. We did go back and forth cancel/decline for several times. Now we are in a loop. I contacted Fiverr customer service and this is their response:
“Kevin Tuesday at 12:09
Unfortunately we cannot step in and cancel this order. It seems your seller has delivered according to his/her Gig title/description. Please keep in mind that as stated in our Terms of Service that orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was
rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
We ask that you please communicate with your seller in the hopes of reaching a mutual agreement.”
I have a hard time believing this. Is this so Fiverr can keep the money in escrow as long as possible?
This will be infinite loop because I am not willing to pay $40 for poor work. I rather keep on canceling and leave the money in escrow for Fiverr then releasing it to this seller who did not earned it.
Thanks for your help in advance.