I understand the response rate and I am constantly on the app to keep the rating up. But is it me or is the system a bit harsh? I live in Australia and with most of my clients being overseas sometimes a message comes in when I’ve gone to bed and it might be a few hours (depending on how much my kids let me sleep) before I answer the message. My response rate drops so quickly and takes forever to bump back up. I also don’t understand how my response rate has dropped 1% again today when I’ve answered everything within 10 minutes in the last three or four days.