On March 15 (the Ides of March), 44 BCE, Roman dictator Julius Caesar was attacked by a group of senators, including Marcus Junius Brutus, Caesar’s friend and protégé. Caesar initially resisted his attackers, but when he saw Brutus, he supposedly spoke those words and resigned himself to his fate. - Wikipedia
Those words are loosely translated, in English, as “and you, Brutus?”, “even you, Brutus?” or “you too, Brutus?” In the Greek context, this can be translated as “You too, child?”, “You too, young man?” or “You too, my child?” The exact words of Julius Caesar might remain largely unknown, but given the context, the statement made much sense.
Now, why are we here?
Here on Fiverr, we’ve all faced many problems (betrayals, if you may). Betrayals from those we trusted, rendered a service to, and then lost out to. Some of these betrayals are easily be blamed on Fiverr CS - to be fair, they’ve hardly been able to prove anyone wrong (except in a few rare cases, anyway). However, a deeper consideration has me placing most of the blame at the feet of the individuals (buyers and sellers) who transact on Fiverr.
A buyer places an order, gets the delivery, requests revisions, is satisfied, claims a never ending lack of satisfaction, requests cancellation or bad review and disappears after that. Fiverr CS is notified; “we take our buyers review seriously,” they say.
A buyer places an order, leaves a 5-star rating (or not), disappears, files a chargeback days, weeks, or months later. Fiverr CS is contacted, “we can’t fight a chargeback,” comes the response.
A buyer places an order, the seller marks it as delivered, is able to sway the unknowing buyer who is clueless as to how the system works that he’ll deliver, 14 days after the money is cleared. Fiverr CS is contacted, “we wish you and the seller come to a reasonable conclusion, we cannot refund an accepted order.”
In all of those scenarios, Fiverr CS might have been largely inept, but the blame falls as much at the feet of the individuals involved as it does Customer Support. Betrayal is only possible when there is trust. And business is impossible without trust. Paying for a service before seeing the outcome requires trust; accepting to do a job before receiving the funds requires trust; taking an objective decision even when our money might be involved requires trust. Broken trust only leads to a breakdown of any possible business relationship.
Recently, I began to enjoy my biggest case of betrayal, and then today came around. The day when one of the biggest ever cases of betrayal took place. And I thought to myself, maybe betrayal is just a part of life; maybe the cases of betrayal on Fiverr is just an evidence that it is actually a microcosm of what goes on in real life; maybe I’m yet to face my biggest betrayal. Either way, one thing is sure, we can either sit down and resign to our fate as Julius Caeser had done, or we could find the best remedy to the situation and/or learn from it. With the betrayals sure to continue, on and off Fiverr, we’d better learn how to deal with them.
So, next time you think, “et tu, brute?” Remember, you were never the first, and you sure won’t be the last. Let the significance of today not be lost on you.
Meanwhile, I’d love to hear of your biggest betrayals on Fiverr, how you handled them, and the lessons you learned from them.