First, please excuse me if this has been discussed a million times already–I can’t remember + I still can’t figure out how to use the new forum.
I’m sure most sellers have dealt with the situation I’m about to write about, but this is the first time for me. So I’m already grateful to know that I have you guys and gals here.
I replied to a buyer request which some of you might have also seen:
“Need a creative shapes with smart ideas from your hand. I want a photo or drawing of anything and everything of U shaped. please note no need copy from google i want a real shapes."
He attached 10 photos as samples (person holding up a piece of paper with the letter U , U etched in the sand on a beach, etc.)
I asked him what the visuals were for, and he said there is a contest, and he can submit as many visuals as he wants.
He asked that I create two visuals for a $5 gig, within 3 days. Then right away
asked: “Can you let me what is your idea?”
I answered: “The idea is the main part of the work.”
He placed the order.
I over delivered: one visual of one theme + the 2nd theme with six different photos for him to keep and choose from + delivered within 2 hours.
Right away, he requested a revision, saying: “I don’t like the grass photo. Can you change it?” I replied that I have another visual of paper clips. He said he would like that one.
So I redelivered: sent him the third new image and the following message:
No problem - I’m happy to send you a third theme of the paper clips.
Please keep in mind that what you are purchasing is:
- An original creative idea
- Time spent on creating the idea.
- The visual.
You can see that there is no limit to how many ideas there are + time spent on creating them.
So for this $5 gig, I have sent you two themes + seven photographs, and I’m happy to send you a third idea with one photograph.
This is the most I can offer included in this one gig.
We should have clarified expectations and limits before I began working…
Attached is the 8th photograph. If you would like to order additional gigs for me to do further work, let me know and I’ll be happy to do it
Now he has requested another revision, with the message:
“every one can make it !!!
that is not creative”
So, I don’t know if he’s either trying to get as many images as possible for $5, or otherwise he is not able to understand how buying and selling creative ideas works.
It seems to me that if I say no more free work, he will leave a bad review. I do believe the last message I sent him couldn’t have been clearer. What does a seller do in this situation?
I do have 75 reviews, and all are 5-star, so I wouldn’t care about one bad review. However, for this specific gig, I only have 2 reviews (5-stars), and obviously, a bad review out of three is not good.
Also, I can’t figure out what the new TOS are about being able to remove reviews, etc. If I cancel the order, the buyer will not be able to leave a review—yes?
Any and all advice is welcome. Thank you so much!