Hi everyone, I’ve run into a problem with my seller who is making a $100 illustration for me.
He delivered it on time, 2 days ago. The illustration was to a decent standard, but before accepting the order I contacted him via the chat to just make sure the things we agreed on(resolution, cmyk were, at least 2 layers in source file) were done.
Although the resolution was correct, the image/source file was all one layer! Apparently he’d drawn it all as one, quite surprising , but I asked for him to fix that and make it so I could have the background removable as agreed at the start of the job.
36h later he’s come back to me with a quickly cut out layer, and I’ve now seen that the image is also in rgb.
Im dissapointed and I think I’m going to struggle to use the image in any of the ways I intended.
Just to Clarify, this was done through the chat, not the order revision option.
Can anyone(sellers please too) tell me what they think it’s the best way to go with this, I’ve not responded to him yet.
Thanks in advance.