I’ve had the opportunity to experience what it’s like to be on the buyer-side of Fiverr, and wanted to offer some suggestions to other sellers, both new and experienced. Honestly, I was on the fence about if this belongs here, or in rants… I like to be positive, so “Tips for Sellers” it is!
Some statistics… My buyer request was posted for all of 30 minutes before I had to pause it because the response was overwhelming! In the first 10-15 minutes, I received well over 50 offers from sellers. I was trying to remove the offers I was receiving that I wasn’t interested in as they came in, but there were too many of them. I left it running for another 15 minutes, paused it, reviewed every single offer, eliminating them one by one until I was down to my selected seller.
Six things we can all start doing immediately to see better results when bidding on buyer requests:
1. Copy/paste messages may end up saving you a lot more time than you originally anticipated.
Copy/paste responses sure do save a lot of time in comparison to crafting a unique response to each offer you are responding to, but if your response doesn’t fully address the buyer’s request, you won’t have to worry about spending the time on their order either as they will most likely move on to the next offer.
2. When crafting a unique response… proofread, proofread, proofread!
I’m a bit of a hypocrite on this one since my buyer request actually had a typo in it that I didn’t catch… shame on me! But when I’m sending requests to buyers, I always take the time to re-read what I’ve written to ensure it makes sense. After reading it over once, I go back over my response backward, starting from the last word and working my way up to the first. I find I catch the minor spelling errors that way as I’m forced to evaluate each word individually instead of sentences as a whole. Re-reading will catch some, but since you know in your mind what you were trying to communicate, minor errors might slip through.
3. Salutations and greetings are important!
Shy away from “Sir”, “Ma’am”, etc., especially if you might mix up the two! A simple “Hello!”, or “Good Morning/Afternoon!” is simple, professional, and eliminates the risk mentioned above…
4. In the words of my Grandmother… "Manners don’t cost nothin’, but they sure do get ya’ places."
There’s no need to “brown-nose”, but a simple “Thank you for your time and have a great day!” implies you understand the buyer is receiving a lot of offers to select from, and you appreciate them taking the time to review YOUR request and/or profile.
5. Harassment is unacceptable behavior.
Sending repeat messages after sending an offer is unacceptable behavior. Just. Don’t. Do. It. It will not help your chances of receiving the order you are bidding on, and will definitely eliminate you as a potential for any future work this client may have later. Sending a polite message to inquire about more specific details of their request is fine, and shows interest. If they do not respond to you, leave it at that. If you feel you must follow-up, a polite message wishing them luck with their project and a VERY BRIEF line about other things you might be able to help them with in the future is OK.
6. For the love of (insert whatever you find most dear in the world here), read the request before responding!
Most clients will choose the person that they think has the best combination of price and chance to achieve what they are requesting. If you haven’t read what they are asking for, it won’t matter if you are the most competitive rate as your response won’t tell that buyer you are the person for the job… a low price means nothing if it doesn’t get them what they want. Should a client/buyer be vague in their request, see tips #1 through #5 above.