Hello. I am having a problem with a client and the CS is not willing to help me still.
After I have done everything for a client (a 4 min song, with multiple instruments, vocals, and lyrics) he said that he doesn’t like, and now he wants to do something completely different (sing over a backing track). After talking for a long time with him, I decide to do it for him, because he was not willing to yield.
So after I have done all of this, he asks for a partial refund, because he believes that because he didn’t use the first song I made for him, he should get that part of the money back. And he keeps pressing the revision button!
I contact Fiverr Customer Support, and after checking that I did everything right (she confirmed me this), she told me that they cannot do anything, they cannot force the buyer to accept the order, and that maybe I should cancel this order and create a new one for a lower price to refund him that money.
I did everything correctly, even more than what was included in my service. I don’t want to lose the money, and I don’t want to also cancel an order because it will affect my stats as a seller.
What should I do? Refuse to cancel the order and wait for Customer Support to intervene again? (maybe I am lucky and I find somebody else that can protect me from this abusive buyer).
Thank you for reading